About admission tickets

Where can I buy admission tickets?

Please purchase your admission tickets in advance through an online travel agency (OTA). You can purchase admission tickets here.

Can I purchase tickets directly at the venue?

We do not sell admission tickets at the facility, whether by reservation or on the day of your visit. Please purchase your tickets through an online travel agency (OTA).

Can I make a reservation directly through the official website?

Our facility does not accept direct bookings through its official website. Please make your reservation through an online travel agency (OTA).

Will tickets be available for purchase on the day of the event?

If tickets are not sold out on the day, you can purchase admission tickets on the day through online travel agencies (OTAs). Tickets will not be sold on-site, so please purchase them through a booking website.

What services are included with the admission ticket?

The admission ticket includes the following:

• Entrance to the Brother JOYFACTORY facility
  • Samurai Legend experience.
  • Rental of a martial arts practice kimono (traditional Japanese clothing) to wear during the experience
  • Swordsmanship training using a giant LED screen
  • Gift of a t-shirt using an image created during the experience
  • Download of a video created during the experience
• Additional experience/merchandise creation (additional fee applies)

Does the admission ticket include the cost of all services within the facility?

Additional experiences and merchandise creation not included in the admission ticket require an additional fee. These can be booked at the order terminals inside the facility. Please note that only cashless payments are accepted for additional experiences and merchandise creation; cash is not accepted.

What is the cost of the additional experiences/merchandise creation?

Please check here for a detailed price list.

How long will it take?

Please note that your visit is limited to approximately 120 minutes from your reserved entry time. If more than 90 minutes have passed since your entry time, you will no longer be able to book any new experiences.

Is there a set start time? Can I go and experience it at any time I like?

Our operating hours are from 13:30 to 21:00, and we sell admission tickets in 30-minute time slots. Please purchase an admission ticket for the time you wish to visit. Please note that if you are more than 10 minutes late for your reserved admission time, you will not be able to participate in the Samurai Legend experience included in your admission ticket.

Are there any age, height, and weight restrictions?

[Facility Admission]

• For guests aged 8 and over: An admission ticket is required.
• For children aged 7 and under: One child per reservation group may accompany a parent free of charge with prior application.
• Children under 17 are not permitted to enter alone. Reservations must be made as a group with a guardian aged 18 or over.

※Some experiences will require children under 11 to be accompanied by a guardian.

[The Samurai Legend experience]

• Age: For guests aged 8 and over. Children under 7 are not permitted.
• Height: There is no height restriction, but those over 190 cm will be given instructions at the venue.
• Weight: There is no weight restriction.

[Other Experiences]

• Some experiences can be enjoyed by children under 7 years old with the support of a guardian.

Can people with disabilities use the facility?

People with disabilities are welcome to enter, but they must book and attend as a group with a supportive companion (a non-disabled person). Please note that the Samurai Legend experience included with the admission ticket is not available to people with disabilities for safety and system reasons.

Who qualifies as a companion for a person with a disability?

A companion is defined as a non-disabled person who meets the following conditions: they can support (assist) a person with a disability, safely guide them to safety in an emergency, and respond to unexpected actions and take responsibility for them. For the safety of our customers, if a person with a visual impairment, mental disability, intellectual disability, or developmental disability uses the facility, or if a person with a physical disability requires assistance with mobility, they must be accompanied by a non-disabled person.

Are there any discounts for people with disabilities, seniors, or children?

We do not offer discounts based on disability status or age.

Are there any discounts for groups?

We do not currently offer group discounts.

I am pregnant and have a pre-existing medical condition. Can I still participate?

You are welcome to participate, but please be aware that managing your own physical condition is your responsibility. Since the experiences involve physical movement while watching a monitor, please consult your doctor beforehand if you have any concerns and make your own decision.

How do I pay for admission tickets?

Please check with each online travel agency (OTA) for payment methods when purchasing admission tickets.

Can I change the date and time or cancel my purchased admission ticket?

Please check the policies and information regarding date changes and cancellations on the online travel agency (OTA) where you made your reservation.

If I cancel or change my reservation, when will I receive a refund for my admission ticket?

This is subject to the terms and conditions of the online travel agency (OTA). Please refer to the booking site you used for details.

Can someone other than the person attending purchase an admission ticket on their behalf?

Admission tickets must be purchased by the person who intends to attend. For groups, the group representative should purchase the tickets.

If I am unable to attend, can I transfer my admission ticket to someone else?

Regardless of the regulations of online travel agencies (OTAs), admission tickets are valid only for the person who made the reservation and their companions, and cannot be transferred or resold to a third party. Transferring or reselling purchased tickets, whether for profit or non-profit purposes, and whether paid or free, is prohibited by the facility's terms of use. (Except in cases where a group representative makes a reservation and distributes tickets to other members of the group.)

What do I need to bring to enter?

To enter, you will need a QR code issued by our facility. Those who have made a reservation will receive a reservation confirmation email from "bjf-support@brother.co.jp". Please fill in the required information using the link provided in the email, and then present the issued QR code to our staff at the reception. While some online travel booking sites may issue their own QR codes, these cannot be used for reservations at our facility.

Do I need to print out my admission ticket?

You do not need to print out reservation confirmation emails from various booking sites. After making a reservation, please fill in the required information using the link provided in the email sent from "bjf-support@brother.co.jp". Then, present the generated QR code to our staff at the reception. Even if a separate QR code is issued by an online travel booking site, it cannot be used for reservation confirmation at our facility.

Can I get a paper admission ticket?

We do not issue printed admission tickets. Those who have made a reservation will receive an email from "bjf-support@brother.co.jp". Please fill in the required information using the link provided in the email, and then present the generated QR code to the staff at the reception.

Can you issue a receipt?

Please obtain your admission ticket receipt from the online travel agency (OTA) you used. For additional experiences and merchandise creation within the facility, a receipt will be issued at the time of purchase.

Can you issue a receipt in the company's name?

Yes, we can issue a handwritten receipt. Please note that receipts can only be issued in Japanese.

How do I buy tickets?

Please purchase your admission tickets in advance through an online travel agency (OTA). Tickets are not sold directly at the facility, so please purchase them through a booking site.

What is the ticket cancellation policy?

The cancellation policy for admission tickets is based on the terms and conditions of the online travel agency (OTA) from which you made your reservation. For details regarding date changes, cancellations, and refunds, please check the reservation website you used.

How long does the experience take?

Your stay at our facility is limited to approximately 120 minutes from your reserved entry time. Please note that you will no longer be able to book new experiences after 90 minutes from your entry time.

How much is the entrance fee?

Please check here for a detailed price list.

What kind of experiences are there?

Our facility's admission ticket includes the Samurai Legend experience. This includes changing into martial arts practice kimono (traditional Japanese clothing), participating in swordsmanship training and filming using a giant LED screen, and receiving a commemorative t-shirt and video. Additionally, various other experiences and merchandise creation are available for an extra charge.

Are returns possible?

Regarding admission tickets, please refer to your preferred reservation website.
For original goods and paid experiences purchased inside the facility, we ask that customers check the finished product on site, so we cannot accept returns.

If accompanying as an assistant for a person with a disability, does the assistant need a ticket?

When accompanying as an assistant for a person with a disability, up to one assistant can enter without a ticket.
Please note in advance that assistants without a ticket cannot participate in experiences such as Samurai Legend, and will only be able to observe and support.

Regarding admission and usage rules

What is the maximum number of people I can book for a group?

Our facility has a capacity of 4 people per 30-minute slot, which is the total accepted number across all booking sites combined.
Therefore, if other customers have already made a reservation for your desired date and time, you can apply for the remaining number of slots up to the maximum capacity of 4 people.

In addition to the reserved capacity, up to one child aged 7 and under per group can accompany you without a ticket.
However, for safety reasons, please note in advance that children aged 7 and under cannot participate in experiences such as Samurai Legend and will only be able to observe.

About Admission Tickets

What is the reservation cutoff time for booking an experience?

Please refer to the respective booking website for information regarding reservation deadlines, as well as cancellation and refund policies.
Please note that if you arrive more than 10 minutes after your scheduled reservation time, you will not be able to participate in the Samurai Legend experience.
Please arrive with time to spare.

Regarding admission and usage rules

How do I enter?

For those who have made a reservation, please fill in the required information using the link provided in the email sent from "bjf-support@brother.co.jp". Then, present the issued QR code to the staff at the reception. If your group needs to enter separately, one representative should share the QR code with the group.

How many minutes before the designated entry time can I enter the facility?

You may enter the facility 10 minutes before your reserved entry time, but you will need to wait at the entrance until your reserved entry time.

What happens if I'm late for the entry time specified on my ticket?

If you arrive more than 10 minutes after your reserved entry time, you will not be able to participate in the Samurai Legend experience. Please arrive early.

If someone in a group is absent upon entry, can they enter later?

Yes, it is possible. If you need to enter separately as a group, please have one representative share the QR code within the group. However, please note that if you enter more than 10 minutes after your reserved entry time, you will not be able to participate in the Samurai Legend experience.

Can I re-enter the premises?

You may re-enter within 120 minutes of your reserved entry time. Re-entry is not permitted after 120 minutes.

Is it possible to enter in a wheelchair?

Wheelchair users are welcome. You can move around the building in a wheelchair, however, for safety and system reasons, participation in the Samurai Legend experience will not be possible.

Is it possible to enter with a stroller?

Strollers are permitted to enter the building, but they cannot be used inside. Please leave your stroller at the building entrance as oversized luggage. (Free of charge)

Are pets allowed?

Pets are not allowed inside the premises.

Are assisting dogs allowed inside?

Guide dogs, hearing dogs, service dogs, and other assistance dogs (dogs that assist people with disabilities) are permitted to accompany you in accordance with the law.

Are there any items I can't bring in?

The following items are strictly prohibited from being brought into the facility:
[Food and Drink]
In principle, we ask that you refrain from bringing in anything other than beverages in sealed plastic bottles. (This includes beverages in bottles and cans, alcoholic beverages, bento boxes, rice balls, snacks, and other food items.)

[Personal Belongings and Animals]
Large luggage including suitcases, skating equipment such as roller shoes and skateboards, bats, wooden swords and golf clubs, photography equipment such as tripods and monopods, and pets (excluding guide dogs and service dogs).

[Dangerous Goods] Bladed objects such as utility knives and scissors, firearms, gasoline, drugs, poisons, explosives such as firecrackers, and heavy objects that could be used as weapons, such as blunt instruments.

Is it possible to eat and drink inside the building?

Please refrain from eating. Only drinks kept in containers with a lid or plastic bottles are allowed.

Is there a smoking area?

There are no smoking areas inside the building. Please use public smoking areas near the station or other facilities in the surrounding area.

What is prohibited within the venue?

We prohibit any behavior that may offend other guests, excessively revealing clothing, arriving while intoxicated, and entering employee-only areas.

Can I take photos and videos inside the facility? And is it alright to post them on social media?

Photography, video recording, and posting to social media are allowed, but the following actions are prohibited:

• Use of photography assistance equipment over 30cm in total length, such as monopods, tripods, and selfie sticks.
• Flash photography.
• Drone photography.
• Commercial photography or interviews without prior consent.
• Any other actions that disturb surrounding guests.

Please note that for the Karaoke Record experience, the music data provided is limited to personal use.
Posting downloaded data on social media, etc., is your own risk and responsibility.

Can pregnant women, people with pre-exisiting conditions, and the elderly take part?

Yes, it is possible to participate.
Our interactive experiences involve moving your body while looking at a monitor.
To ensure you can enjoy the experience safely, we ask that you take care of your own physical condition. Please note in advance that our facility cannot take responsibility in the unlikely event that you are injured or feel unwell during the experience.

What is the maximum number of people I can book for a group?

Our facility has a capacity of 4 people per 30-minute slot, which is the total accepted number across all booking sites combined.
Therefore, if other customers have already made a reservation for your desired date and time, you can apply for the remaining number of slots up to the maximum capacity of 4 people.

In addition to the reserved capacity, up to one child aged 7 and under per group can accompany you without a ticket.
However, for safety reasons, please note in advance that children aged 7 and under cannot participate in experiences such as Samurai Legend and will only be able to observe.

About in-house services

Is there a time limit on how long I can stay after entering the building?

There is no time limit on your stay inside the building after admission, however, if you exceed 90 minutes from your reserved entry time, you will no longer be able to make new reservations for experiences or merchandise creation. Also, please be aware that if the building becomes crowded, staff may ask you to refrain from using your seat or the dedicated terminal.

Where can I sign up for additional experiences and merchandise creation?

In addition to the Samurai Legend experience included with your admission ticket, you can apply for and pay for any additional experiencees or merchandise creation using the dedicated tablets inside the facility.

Please tell me about the payment methods for purchasing additional experiences and merchandise within the facility.

Customers are responsible for their own payments and can use the following cashless payment methods. Please note that cash cannot be used within the facility. Credit cards (Visa, Mastercard, JCB, etc.), electronic money (transportation IC cards, iD, QUICPay, etc.), QR code payments (PayPay, d払い, Rakuten Pay, Alipay, WeChat Pay, etc.).

Can I sign up for and participate in each experience consecutively?

You cannot register for the next experience or merchandise creation until your current experience or merhcandise creation is complete. You may register for the next experience within 90 minutes of your entry time at the end of each experience.

Do I have to wait in long lines to participate in each experience?

If multiple customers have booked the same experience, we will generally serve them in the order of booking. However, if there are many bookings, you may have to wait in line. Similarly, you may have to wait in line for merchandise creation during busy periods.

Is it guaranteed that I'll be able to participate in the experiences I've signed up for?

In principle, you can participate in any experience you have applied for and paid for. However, please be aware that if there is a high volume of applications for a particular experience during peak times, the system may be unable to process your application.

Can I take photos (or videos) inside the building? Also, can I post the photos or videos I take on social media?

Taking photos and videos and posting them on social media is permitted, but the following photography activities are prohibited: • Use of photographic support equipment longer than 30 cm, such as monopods, tripods, or selfie sticks. • Flash photography. • Drone photography. • Commercial photography or reporting without prior permission. • Any other actions that disturb other customers.

Is there Wi-Fi?

Free Wi-Fi is available throughout our facility.

Are there wheelchair-accessible restrooms?

Yes, there are.

Are there kids' play areas, nursing rooms, and diaper changing stations?

We regret to inform you that we do not have a kids' play area, nursing room, or diaper changing station inside the venue. We apologize for any inconvenience this may cause, and we would appreciate it if those who require these facilities would consider making arrangements in advance or using nearby facilities. Please feel free to speak to a staff member if you have any problems.

Do you offer stroller rental services?

We do not have stroller rentals available. You are welcome to enter the building with a stroller, but you may not use it inside the building.

About the Samurai Legend experience

Can I participate in the experience wearing any kind of clothing?

For the Samurai Legend Experience a green screen will be used, so please refrain from wearing green clothing to avoid interference. Also, since you will be wearing the provided martial arts practice kimono (traditional Japanese clothing) over your clothes, please refrain from wearing clothing with a collar that cannot be rolled up, or skirts. Please note that Samurai Legend is an interactive activity where you move your body while watching a monitor, and your actions will be photographed and videotaped. If you wear glasses, please consider wearing contact lenses if possible.

Do you take off your clothes when you change into a kimono?

You will be wearing a martial arts practice kimono (traditional Japanese clothing) over the clothes you are already wearing, so you do not need to remove anything except your shoes and socks. As the martial arts practice kimono (traditional Japanese clothing) will be worn over your clothes, please refrain from wearing clothing with a collar that cannot be rolled up, or skirts. Please note that Samurai Legend is an interactive activity where you move your body while watching a monitor, and your actions are photographed and videotaped. If you wear glasses, please consider wearing contact lenses if possible.

Do I need to take off my shoes for the experience?

Please remove your shoes and participate in the experience wearing socks.

Are there any restrictions on hairstyles?

When participating in the Samurai Legend experience, please tie back your hair if it is long. (Hair ties are available for loan.)

Can I use it while holding my child?

Some experiences can be enjoyed while holding your child. However, for safety reasons, we ask that you refrain from participating in the Samurai Legend experience while holding your child.

Is it possible to move around inside the building while wearing a kimono?

Once the Samurai Legend experience is over, we will collect the kimonos.

About the Karaoke Record experience

What kind of songs are available?

You can view the list of available songs here.

I don't have a record player. How can I listen to the record I made during the experience?

Even if you do not own a record player, you can still enjoy your recording by downloading it to your smartphone or other device.
The content can be accessed in the following three ways:

• A download QR code is printed on the label of your record.
• The QR code is also available on the tablets for ordering and reserving at the venue.
• A download link will be provided in the thank-you email sent after your visit.

How long can I listen to the songs available online? Is it not possible to download them?

Your karaoke recording will be provided as a downloadable MP4 file.
The file will be available for download for 7 days from the date of your visit. Please access the link via the QR code or URL provided and download it to your smartphone, computer, or other device within this period.

Is it okay to share the URL for online viewing on social media?

Please note that sharing or publicly distributing the issued download link (URL for online viewing) on social media or other platforms is not permitted.
The link is intended solely for use by the customer to whom it was provided.

However, you may post the downloaded video or image data itself on social media for personal, non-commercial use.

If your post includes music or other third-party copyrighted content, please ensure compliance with all applicable laws and regulations. This includes use on platforms that have licensing agreements with music rights organizations in Japan. Customers are responsible for the proper management and use of such content.

About the merchandise

Can the T-shirts and hoodies made from the products be washed?

Yes, you can wash them. We recommend washing the T-shirts and hoodies made at our facility before wearing them. Especially for black T-shirts, there is a possibility of discoloration due to sweat and ultraviolet rays if worn before washing, so please be sure to wash them once before wearing them.

Can mugs and water bottles be washed in a dishwasher?

Yes, they can be washed in a dishwasher.

Is it possible to upload photos of the merchandise I create to social media?

You can upload your experience to various websites, including social media. Please share your wonderful JOYFACTORY experience with your loved ones.

Is it possible to have the finished product shipped at a later date?

We do not offer shipping services. Please take your finished merchandise home with you on the same day.

Can I purchase merchandise made at the facility again online?

We do not offer online sales at this facility.

Can I return the merchandise?

As merchandise purchased within the facility is made to order, we generally cannot accept returns. Customers will be required to personally inspect the finished product upon delivery.

About luggage and lockers

Can I store my luggage?

Generally, guests are responsible for carrying their own luggage. Large items such as suitcases can be stored free of charge. Please manage your valuables yourself.

Are there lockers available?

We do not have lockers available at this facility.

Can I bring a stroller inside?

Strollers are permitted to enter the building, but they cannot be used inside. Please leave your stroller at the building entrance as oversized luggage. (Free of charge)

Regarding language support

What languages can the staff speak?

Our staff are primarily Japanese speakers. Some staff members speak English. For other languages, we will use a translation software for communication.

Will there be written instructions in every language for each experience and the equipment used within the facility?

Our facility supports Japanese, English, French, Spanish, and Simplified Chinese.

Can I enjoy it even if I don't speak Japanese?

Our various experiences and merchandise production are designed to be enjoyable even for those who don't speak Japanese, as the system supports five languages.

Access and other information

Please tell me how to get there (nearest station, travel time, etc.).

The nearest stations and travel times to our facility are as follows: [Nearest Stations] ・Approximately 2 minutes on foot from Exit 3 of Kyobashi Station on the Tokyo Metro Ginza Line ・Approximately 3 minutes on foot from Exit 7 of Ginza-itchome Station on the Tokyo Metro Yurakucho Line ・Approximately 5 minutes on foot from Exit A4 of Takaracho Station on the Toei Asakusa Line ・Approximately 6 minutes on foot from the Kyobashi Exit of JR Yurakucho Station ・Approximately 8 minutes on foot from the Yaesu South Exit of JR Tokyo Station The closest station is Exit 3 of Kyobashi Station on the Tokyo Metro Ginza Line, which is approximately a 2-minute walk away.

Is there a parking lot?

We do not have a parking lot. Please use public transportation when you come to the venue.

Where should I inquire about a lost item?

If you lose something within the facility, please contact our customer support line at "bjf-support@brother.co.jp". Please note that for items found within the facility more than one week ago, items deemed to be currency and valuables will be handed over to the nearest police station, while other items that are deemed unlikely to be accepted by the police as lost property will be disposed of by the facility for safety and hygiene reasons.

Do you offer tax-free shopping?

Please note that we do not offer tax-free shopping at this facility.

What is the address of the facility?

Our facility's address is as follows: 3-3-8 Kyobashi, Chuo-ku, Tokyo 104-0031. The nearest station is Kyobashi Station, Exit 3, on the Tokyo Metro Ginza Line, and it's about a 2-minute walk from there.

What are the business hours?

Our facility is open from 13:30 to 21:00 (last entry at 19:00). We are closed every Wednesday and on certian additional dates. For the full schedule, please check with your preferred online travel agency (OTA).

Admission tickets are sold in 30-minute time slots; please purchase your desired time slot ticket through an online travel agency (OTA).